Have questions? Here are the ones we hear most. Don't see yours? Email info@thesnackstix.com and we'll get back to you.
SHIPPING
How fast will my order ship?
We ship orders as quickly as we can, usually within 1-2 business days of purchase. We're a small, family-run operation, so we don't have a guaranteed shipping window yet, but getting your Snack Stix to you fast is always the goal.
Is shipping free?
Shipping isn’t free — it’s calculated at checkout based on your order weight and delivery address using real USPS rates, so you always see the exact cost before you pay.
RETURNS & REFUNDS
What if my order arrives damaged, or I need to make a return?
Email info@thesnackstix.com within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund, your choice. Full details are in our Return and refund policy.
ABOUT OUR PRODUCT
Are they smoked?
Yes, naturally smoked, with natural smoke flavor added.
How much comes in a pack?
Each pack is 8 oz net weight. Individual Pack: $12.99 for 8 oz ($1.62/oz). Build Your Own 3-Pack: $36.00 total for three 8 oz packs, $12.00 per pack ($1.50/oz). Build Your Own 5-Pack: $55.00 total for five 8 oz packs, $11.00 per pack ($1.38/oz).
How do Snack Stix compare to other meat sticks?
We built Snack Stix to deliver a substantial amount of premium meat snack at a fair price. Stick counts and individual portion sizes can vary considerably across meat snack brands, so when comparing products, we recommend looking at net weight and price per ounce, not just the number of sticks in the package.
WHERE TO FIND US
Do you sell at events?
Yes! We're on the road for several shows this fall. Check our Find Us page for dates and locations.
WHOLESALE
Do you offer wholesale or bulk pricing?
We'd love to talk. Email info@thesnackstix.com with a bit about your business and we'll follow up.
MILITARY, VETERAN & FIRST RESPONDER DISCOUNT
Do you offer a discount for military, veterans, or first responders?
Snack Stix by Heritage Meats proudly offers a 10% discount on eligible online purchases to verified active-duty military members, veterans, and eligible first responders and healthcare workers. Eligibility is verified through GOVX ID.
How do I get verified?
Click the "Get Verified" button on any product page, right below the Add to Cart button, to start GOVX ID's quick online verification. Once you're verified, your 10% discount is ready to use on eligible purchases at checkout.
The discount is intended for the verified customer and may not be transferred or shared. Unless otherwise stated, the discount cannot be combined with other promotional offers, discount codes, or automatically applied discounts. Certain products, bundles, promotions, or other already-discounted items may be excluded. The discount applies to eligible merchandise only and does not apply to shipping, taxes, or other fees.
Heritage Meats reserves the right to modify or discontinue the program, change eligibility requirements, or adjust exclusions at any time. Verification and eligibility are subject to GOVX ID requirements.